Last Updated: September 15, 2026
Welcome to Theraluxe Home Wellness. These Terms & Conditions (“Terms”) govern your use of the Theraluxe Home Wellness website and your purchase of products through our online store, including sauna accessories, wellness products, apparel, and related merchandise.
By accessing our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Theraluxe Home Wellness
Theraluxe Home Wellness (“Theraluxe,” “we,” “us,” or “our”) is a Canadian company specializing in luxury home wellness products, including saunas, sauna accessories, and related products.
These Terms apply specifically to purchases made through our online store. Additional terms may apply to certain products, services, promotions, or purchases and will be provided where applicable.
2. Eligibility
By using our website or placing an order, you represent that:
- You are legally capable of entering into a binding agreement;
- You are providing accurate and complete information;
- You are authorized to use the payment method provided; and
- Your use of our website complies with all applicable laws.
If you are purchasing a product on behalf of a business or another person, you represent that you have authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, colours, and other information displayed on our website are accurate.
However:
- Product colours may appear differently depending on your device or screen settings.
- Product images may include lifestyle photography or accessories that are not included with the product unless specifically stated.
- Product dimensions, materials, specifications, and availability may change without notice.
- We reserve the right to correct errors, inaccuracies, or omissions at any time.
The availability of a product on our website does not guarantee that the product will remain available.
4. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will generally receive an order confirmation by email. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to accept, decline, or cancel an order for any reason, including:
- Product availability;
- Pricing or product description errors;
- Suspected fraud or unauthorized activity;
- Payment issues;
- Shipping restrictions; or
- Other circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been processed, we will refund the amount paid for the cancelled order.
5. Pricing and Taxes
All prices displayed on our website are in Canadian dollars unless otherwise stated.
Applicable federal, provincial, territorial, or other taxes will be calculated and added at checkout where required.
We reserve the right to change product prices at any time without notice. Price changes will not affect orders that have already been accepted.
In the event of a pricing error, we reserve the right to correct the error and, where permitted by law, cancel an affected order and provide a refund.
6. Payment
We accept the payment methods made available at checkout.
By submitting payment information, you represent that you are authorized to use the payment method.
Payment must be successfully processed before an order is shipped unless otherwise agreed in writing.
We may use third-party payment processors to securely process transactions. We do not generally have access to your complete payment card information.
7. Shipping and Delivery
We ship products to the locations identified as available at checkout.
Shipping times displayed on our website are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by:
- Product availability;
- Carrier delays;
- Weather;
- Remote delivery locations;
- Holidays;
- Customs or border delays;
- Incorrect or incomplete shipping information; or
- Circumstances outside our reasonable control.
Once an order has been transferred to the shipping carrier, delays caused by the carrier are outside our direct control.
You are responsible for providing accurate shipping information. If an order is returned or requires additional delivery due to incorrect information provided by you, additional shipping charges may apply.
For larger, oversized, or freight shipments, additional delivery terms may apply and will be communicated to you where applicable.
8. Inspection Upon Delivery
You should inspect your order promptly after delivery.
If your product arrives damaged, visibly damaged, or with missing components, please contact us as soon as reasonably possible and provide photographs of:
- The product;
- The packaging;
- Any visible damage; and
- The shipping label.
Do not discard the original packaging until the issue has been resolved.
Damage claims may be subject to carrier and manufacturer requirements.
9. Returns and Exchanges
Returns and exchanges are subject to our current Return & Refund Policy, which forms part of these Terms.
Unless otherwise stated for a particular product:
- Products must meet the applicable return conditions;
- Products must be returned within the applicable return period;
- Products must be unused and in their original condition where required;
- Original packaging and accessories may be required; and
- Certain products may be final sale or non-returnable.
Some products may have additional return restrictions because of their nature, including hygiene-related products, personalized products, clearance items, or products that have been opened or used.
Nothing in our return policy limits any rights you may have under applicable consumer protection legislation.
10. Product Use and Safety
Theraluxe products are intended to be used only for their intended purpose and in accordance with applicable product instructions, manufacturer instructions, warnings, and safety information.
Before using a product, you are responsible for reading and following all applicable instructions and safety warnings.
Certain sauna accessories may be exposed to high temperatures, moisture, electricity, or other potentially hazardous conditions.
You are responsible for:
- Using products appropriately;
- Following all manufacturer instructions;
- Ensuring that products are suitable for your intended application;
- Using appropriate protective equipment where recommended;
- Keeping products away from children when appropriate; and
- Discontinuing use if a product appears damaged or unsafe.
Do not modify, alter, misuse, or use a product contrary to its instructions.
Theraluxe is not responsible for injury, damage, or loss resulting from improper use, misuse, modification, unauthorized installation, failure to follow instructions, or use outside the product’s intended purpose, except to the extent liability cannot legally be excluded.
11. Sauna and Wellness Considerations
Sauna and wellness products may involve exposure to heat, steam, cold temperatures, or other conditions that may not be appropriate for everyone.
Customers are responsible for determining whether a product is appropriate for their individual circumstances and for following all applicable safety instructions.
Information provided by Theraluxe is for general informational purposes and is not medical advice.
If you have concerns about whether sauna use or another wellness product is appropriate for you, consult an appropriately qualified healthcare professional before use.
12. Product Warranties
Certain products may be covered by a manufacturer’s warranty or a Theraluxe warranty.
Where a specific warranty applies, the applicable warranty terms will govern.
Unless expressly stated otherwise, warranties may not cover damage resulting from:
- Improper installation;
- Improper use;
- Abuse or neglect;
- Unauthorized modification;
- Normal wear and tear;
- Accidents;
- Failure to follow care or maintenance instructions;
- Environmental conditions outside the product’s intended use; or
- Damage caused by third parties.
Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited under applicable law.
13. Intellectual Property
All content on the Theraluxe website, including but not limited to:
- Logos;
- Brand names;
- Product photography;
- Images;
- Graphics;
- Videos;
- Text;
- Product descriptions;
- Designs;
- Website layout;
- Marketing materials; and
- Other original content
is owned by or licensed to Theraluxe Home Wellness and is protected by applicable intellectual property laws.
You may access and use the website for personal or legitimate business purposes in connection with purchasing or evaluating our products.
You may not reproduce, distribute, modify, republish, sell, or commercially exploit our content without our prior written permission.
14. User-Submitted Content
If you submit a review, testimonial, photograph, video, comment, or other content to Theraluxe, you represent that you have the right to submit that content.
By submitting content, you grant Theraluxe a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, modify, and distribute the content for marketing, promotional, and business purposes.
You remain responsible for the content you submit.
We reserve the right to remove content that we believe is inappropriate, misleading, unlawful, offensive, or otherwise inconsistent with our business or these Terms.
15. Website Use
You agree not to use our website:
- For unlawful purposes;
- To interfere with the operation or security of the website;
- To attempt unauthorized access to systems or accounts;
- To transmit malicious code or harmful material;
- To scrape, copy, or reproduce website content without authorization;
- To impersonate another person or entity; or
- In any manner that could damage Theraluxe, our customers, or our service providers.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
16. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, shipping providers, social media platforms, or other services.
Theraluxe does not control and is not responsible for the content, availability, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
17. Privacy
Your use of our website and our collection, use, and disclosure of personal information are governed by our Privacy Policy.
By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.
18. Promotions and Discounts
From time to time, Theraluxe may offer promotional codes, discounts, sales, bundles, or other promotional offers.
Unless otherwise stated:
- Promotions cannot be combined;
- Promotions have no cash value;
- Promotional codes must be entered at checkout;
- Promotions may be subject to specific eligibility requirements; and
- We reserve the right to modify or terminate a promotion where permitted by law.
Additional terms may apply to individual promotions.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Theraluxe Home Wellness and its directors, officers, employees, contractors, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to:
- Your use of our website;
- Your inability to use our website;
- The purchase, use, or misuse of our products;
- Delays or failures in delivery;
- Third-party services; or
- Other matters relating to your transaction with Theraluxe.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Theraluxe Home Wellness and its directors, officers, employees, contractors, affiliates, suppliers, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from your:
- Violation of these Terms;
- Misuse of our products;
- Violation of applicable laws; or
- Infringement of another person’s rights.
21. Force Majeure
Theraluxe will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fires, floods, labour disruptions, transportation disruptions, supply-chain interruptions, government actions, war, pandemics, telecommunications failures, or other events beyond our reasonable control.
22. Errors and Website Availability
We do our best to keep our website accurate and available, but we do not guarantee that the website will always be:
- Available;
- Error-free;
- Complete;
- Accurate;
- Secure; or
- Free from viruses or other harmful components.
We may modify, suspend, or discontinue portions of the website at any time.
23. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on our website with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
24. Governing Law
These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada, without regard to conflict-of-law principles.
Any dispute arising from these Terms or your purchase from Theraluxe will be subject to the applicable courts and laws of Alberta, unless applicable consumer protection legislation provides otherwise.
25. Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.
26. Entire Agreement
These Terms, together with any applicable policies referenced herein, constitute the agreement between you and Theraluxe regarding your use of our website and purchases made through our online store, except where additional written terms apply.
27. Contact Us
If you have questions about these Terms, an order, a product, or our policies, please contact us:
Theraluxe Home Wellness
Langley, British Columbia, Canada
Email: info@theraluxe.ca
Website: theraluxe.ca
Last Updated: September 15, 2026